Accessibility in the language of your users
Arabic services need evaluation in Arabic, including the information communicated through assistive technology. We look at the complete experience: what people read, hear and navigate while completing a task.
Our Arabic and English expertise supports organisations with a single-language service or a bilingual portfolio. We agree the relevant journeys, platforms and language versions before testing begins.
The same standards, tested in each language
We apply the agreed WCAG criteria to Arabic and English experiences, with PDF/UA targets for relevant documents. UAE engagements also include applicable national policy requirements and the UAE Design System.
Language expertise makes those requirements meaningful in practice: accessible names, reading order, mixed-language content and keyboard behaviour must work in the language people use. We assess each affected context and record the evidence.
What we review
Language and meaning
Labels, instructions, alternative text and other information people need, including content announced by screen readers.
Right-to-left interaction
Layout, reading and focus order, alongside combinations of Arabic, Latin text, numbers and punctuation.
Bilingual journeys
Language switching and consistency across related screens, forms and messages in both language versions.
Documents and assistive technology
Document structure and reading order, with assistive technology used to evaluate the experience in context.
Arabic expertise in practice
Our engagement with Zain Kuwait brings Arabic and English accessibility into an integrated audit of digital services, communications and employee policies. The engagement is in progress.
Details that change the experience
An Arabic interface can look complete while still communicating incomplete information to assistive technology. A translated button may have an English accessible name. A visually correct form may announce fields in an unexpected order. These are experiences that need to be examined directly.
Mixed-language content also matters. People encounter email addresses, reference numbers, dates, brand names and technical terms within Arabic text. We consider how these combinations are presented, navigated and announced in the relevant environment.
The aim is to understand whether people can complete the task with the information available to them. That requires attention to content, code and interaction together, supported by specialist evaluation and user involvement within the agreed scope.
Plan both language versions deliberately
- Identify the important journeys in Arabic and English, including forms, documents and support content.
- Include representative names, numbers and content, so the review reflects the information people actually encounter.
- Agree the devices, browsers and assistive technology relevant to the service and its users.
- Record which findings affect one language, both versions or the transition between them.
- Check relevant fixes in each affected context, including shared components.
Bringing language expertise into delivery
Can Arabic A11y be reviewed before launch?
Yes. We can review designs and content before implementation, then assess the working service. The methods and deliverables depend on the stage of your project.
Does this apply to documents as well?
Yes. Document language, structure and reading order are part of the experience. Document accessibility support can form part of a wider bilingual engagement.
Discuss your Arabic or bilingual service
Tell us about your users, platforms and the journeys you want to evaluate.
Plan an Arabic A11y review