Our delivery principles
Testing with people
Evaluate real tasks with people of determination using their own devices and assistive technology. Their experience helps us understand the effect of barriers.
Specialist validation
Find barriers through manual testing and verify automated findings. We choose methods that fit the service and the agreed scope.
Evidence for action
Document findings with impact, severity, reproduction steps and supporting evidence, so your team can understand and address them.
Knowledge transfer
Provide editable tools and guidance so teams can apply findings and continue the work. We make space to explain recommendations and answer questions.
Our delivery process
Define the scope
Confirm objectives, users, languages, platforms, standards and deliverables. Establish responsibilities, access needs and the evidence required.
Deliver and collaborate
Carry out the assessment or review, share findings and discuss priorities with the people responsible for implementation.
Verify and hand over
Review agreed changes, record what has been verified and provide the files and guidance your team needs to continue.
Assessment evidence
Reports identify the standards, scope, methods, findings and limitations of the work. They distinguish what was assessed from what remains outside the engagement, so stakeholders can interpret the results accurately.
See the standards we work with and our own website accessibility statement.
Working with your team
We identify who will use the findings and how decisions will be made. Product owners set priorities, designers and developers implement changes, and content teams maintain the information people rely on.
Access to test environments, representative documents, subject specialists and release schedules informs the delivery plan. Making these dependencies clear helps the work fit your organisation’s processes.
Findings and verification
A finding explains the task, the barrier and its effect. We record the environment, reproduction steps and supporting evidence, then describe the accessible behaviour required.
Manual testing and automated checks provide complementary information. Specialist review validates findings, while participation by people of determination can reveal barriers in real use.
We discuss the findings with your team, answer implementation questions and review fixes within scope. The handover records the current status and the guidance needed for future updates.
Ongoing support
An initial engagement can lead into training, policy development or ongoing assurance. We define the purpose, responsibilities and review points for each stage.
AxessAll Hub
Manage accessibility delivery
AxessAll Hub brings audit findings, progress tracking and reporting into one workspace, helping your team coordinate accessibility work with our specialists.
Request a Hub demoProjects
Issues
Project
Live issue tracking
Follow findings as our auditors record them, with work organised by client and project.
Reports on demand
Generate reports in PDF/UA, Excel and CSV for the people who need to review and act.
Controlled access
Sign in with existing work accounts, and share findings with exactly the people who need them.
One dashboard
Track open findings, reviews and resolved issues in one place.
Build sustainable accessibility
Tell us about your services, your priorities and the people who use them. We will help you define the right support, agree a clear scope and plan your next steps.
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