Digital and workplace accessibility
Zain Kuwait engaged AxessAll to assess digital services, communications and employee policies within one accessibility programme. The six-month engagement was announced on Global Accessibility Awareness Day, 21 May 2026.
The assessment covers Arabic and English, including reading order, interaction and assistive technology. Its scope connects customer-facing services with documents and policies across the employee journey.
Engagement scope
Digital services
The website and native iOS and Android applications.
Communications
Social media channels and customer-facing digital content.
Employee policies
Recruitment materials, contracts, employee handbooks and leave policies.
The client experience
Throughout the engagement, currently in progress, we have valued the team's collaboration, flexibility, and commitment to delivering the highest quality possible while meeting our expectations.
Asia Representative, WBU Youth Committee
Public coverage
The engagement was announced publicly. The links below provide further context about its scope.
Connected experiences
A customer may move between an app and a support message; an applicant may complete an online form and receive a contract. Assessing these connections helps an organisation address accessibility across a person’s experience.
The Zain Kuwait scope brings digital products, communications and employee policies into a shared review. Arabic and English expertise supports assessment of content structure, interaction and information conveyed through assistive technology.
Expertise applied
The collaboration combines accessibility audits, Arabic A11y and policy review, connecting specialist findings with the teams responsible for implementation.
Our delivery approach brings together specialist assessment, clear evidence and knowledge transfer. Read how we work with client teams.
The engagement is in progress. This case study describes the agreed scope and client experience shared to date; completed outcomes are not yet reported.
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